What is SecureCall?
SecureCall delivers messages to your clients
that are secured by PIN or Social Security Number? When your message is important
and you want to safeguard your clients' privacy, SecureCall is the solution.
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What is required to use SecureCall?
All you need to use SecureCall is a touch-tone phone and/or the ability to access the Internet.
There is no hardware or software to buy and no extra phone lines are needed. You simply access the
SecureCall system via telephone or the Internet to add messages when desired, and the rest
is fully automated.
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How difficult is SecureCall to use for my clients?
When a client visits the office, he or she is given a card with the
toll-free SecureCall number and your access code. When the message is expected to be ready, the client calls the
toll-free number, enters the 4-digit access code, then enters their 9-digit social security number or PIN.
They review the message then confirm delivery.
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How difficult is SecureCall to use for my staff?
Your staff can add SecureCall messages in as little at 10 seconds using our online tools. The pre-recorded
message options allow you to record routine messages and assign those messages to clients again and again
without ever having to record the message more than once. For clients that require personal messages, adding
and recording a message takes about 20 to 30 seconds per client in most cases, with intuitive menu prompting.
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Does SecureCall call the clients to deliver messages?
Yes, if you want SecureCall to call your clients when their private messages are ready, you
simply check the "Call to Deliver" option when adding the message and provide a home or cell telephone
number for delivery. If the client answers, they must provide their social security number or PIN to retrieve the message. If
someone other than the client answers, the system will simply ask that the answering party inform the
client that a message is pending and to please call the SecureCall system at their convenience.
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How long does the client have to retrieve the message?
SecureCall messages are available for 60 days from the date they are created. However, for
liability reasons, we store all messages forever. If for any reason you ever need to retrieve a message
we can accommodate your request.
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How much does SecureCall cost?
Set up is typically $49. Monthly service is based on usage, with plans starting
at $49 per month. A typical SecureCall message will cost 10 to 30 cents per client.
For more cost details and rates, please use the SecureCall Cost Calculator
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