Frequently Asked Questions

We believe in earning your business every step of the way. We don't require long-term service contracts because we're confident in the value we provide. Instead, we focus on delivering results and building a relationship based on trust and satisfaction. Our approach allows you the flexibility to adapt as your needs evolve, ensuring you always have the freedom to choose what's best for your business.

Yes. Since our inception, we have prioritized data privacy and security. We remain steadfast in our commitment to safeguarding client and patient data. Our impeccable performance history stands as a testament to our dedication. We take immense pride in knowing that, for as long as any other vendor in our space, we've consistently fulfilled our obligations as custodians of patient data.

We offer a flexible fee structure tailored to meet the needs of our clients, ranging from transactional pricing to flat-rate licensing options, based on factors such as messaging volume, use cases desired, and customization needs. For specific details regarding our fee structure, please contact our sales team who will be happy to provide you with a personalized quote based on your requirements.

We take pride in offering competitive pricing that provides exceptional value to our customers. Compared to many of our competitors, we are typically at least 30% cheaper, and often up to 80% more affordable. As a service-oriented organization, we prioritize delivering high-quality solutions without the additional overhead costs associated with extensive sales and marketing efforts. This allows us to focus on providing exceptional service and support to our valued clients while offering cost-effective pricing options.

HIPAA compliance is a core priority at Tavoca. We have implemented comprehensive administrative, physical, and technical safeguards designed to meet HIPAA requirements. We sign Business Associate Agreements with our clients and actively work to uphold the security standards that support their HIPAA obligations. Our commitment to data security and privacy means that you can trust us to handle your information with the utmost care and confidentiality.

Our messaging can be delivered through IVR voice, SMS text, and/or email. These tools are integrated into a single platform, enabling healthcare practices to efficiently communicate with their patients.

Yes, Tavoca is fully compliant with the Telephone Consumer Protection Act (TCPA). We adhere to all TCPA regulations, including obtaining proper consent, honoring time restrictions, and providing opt-out mechanisms. Our dedication to TCPA compliance underscores our commitment to ethical communication practices and respecting consumer preferences. You can have confidence that Tavoca messaging aligns with TCPA guidelines, ensuring a positive and compliant experience.

We understand the importance of seamless integration with Electronic Health Records or Practice Management Systems to streamline workflows. Our platform offers flexible integration options tailored to your specific EHR or PMS requirements. We support batch file, HL7, and API integration to facilitate smooth data exchange between our communication platform and your existing systems. This integration enables efficient access to patient information, scheduling details, and other relevant data, ensuring accurate and personalized communication with your patients. Our dedicated support team works closely with you to implement and optimize the integration, maximizing the benefits of our communication solutions within your healthcare ecosystem.

Yes, our platform supports Single Sign-On (SSO) and Active Directory integration, enabling seamless access management and ensuring compliance with security standards. This allows users to easily access Tavoca services using their current credentials, eliminating the hassle of multiple logins. Administrators can assign roles, define access levels, and manage permissions, ensuring that staff members have access to the appropriate information.

We pride ourselves on being operationally nimble. Our commitment to a timely implementation ensures that every client experiences a swift and seamless integration of our services. While some clients may be up and running within weeks, others may require a longer timeframe. The duration of implementation can vary based on several factors, including the number of use cases, the complexity of the deployment, customization requirements, and the readiness of your organization's infrastructure and data systems. Our approach involves a collaborative effort with your team to ensure a productive implementation journey. We consider essential elements such as configuration, data migration, user training, and system testing. This allows us to shape the implementation timeline to meet your specific needs, ensuring that Tavoca enhances your operations without significant disruptions.

Diverging from numerous competitors who prioritize sales-driven approaches, we function as a service-oriented organization, placing emphasis on performance, quality, and innovation, rather than engaging in costly promotional activities. By avoiding the substantial sales and marketing expenses that often burden other vendors and by leveraging advanced technology to complement our processes, we're able to pass those savings directly to our clients, ensuring affordability with no compromise of client or patient experiences.

Tavoca's technology can determine whether a provided phone number is a landline or a cell phone. Based on that determination, we'll default to the appropriate communication channel(s). This ensures that patients receive reminders and communications in the appropriate format, whether by text, email, and/or phone.