Appointment Messaging

Appointment Messaging Cost

Results based on appointments per month with delivery.

Reminder Delivery Cost Reminder Delivery includes: up to two emails sent per appointment one text message per appointment up to 15 telephone dial attempts per appointment	5¢
All other text messages: Opt-In and Opt-out, replies, texts over 160 characters and conversational texts	1.25¢
Email opt-in and opt-out	1¢

Reminder Delivery Cost

Reminder Delivery includes:

up to two emails sent per appointment
one text message per appointment
up to 15 telephone dial attempts per appointment

5¢

All other text messages:

Opt-In and Opt-out, replies, texts over 160 characters and conversational texts

1.25¢

Email opt-in and opt-out

1¢

Monthly Cost Example for appointments
Cost to send = × 5¢
Cost to send one-time opt-in assuming % are wireless = × 1.25¢
Cost of Text Message Opt-In Replies assuming % respond to opt-in = × 1.25¢
Cost of Text Message Confirmation/Cancellation Replies = × 1.25¢
Text-Enabled Phone Numbers ($2 for each department / location)
Texting Campaign Compliance Fee = × 0.04¢ ($10 minimum)
Cost of Email Opt-In Replies assuming % respond to opt-in = × 1¢
TCPA Toll-Free Line for Wrong Number CallBacks ($1 for each department / location)
STIR/SHAKEN Compliance Fee = × 50% × 0.04¢
Cyber Security Fee = × 0.04¢
Support & Maintenance is always free	$0.00
Total of Monthly Fees
Adjustment to Monthly Minimum of $50
Total Monthly Cost Minimum monthly fee for Tavoca services is $50. Your invoice for all services will be adjusted to a minimum of $50 when the total is less than $50.

One-Time Setup Fees *
Data Interface	$100
English Messaging Setup - email, text, professional recordings	$50
Foreign Language Setup - email, text, professional recordings	$50
Support & Maintenance	Free
User Training - via webinars	Free

ROI and potential revenue increase

ROI

Monthly

Average Revenue per Appointment $

Estimated Current No-Show Rate %

Based on our estimates...

Amount spent per month on Tavoca reminders

Amount spent per month to make calls with staff

Cost of Staff Labor per Hour	$
Call attempts per appointment
Time (in minutes) per attempt

Amount spent per month to mail reminders

Cost per post card or letter	¢
Cost of postage	¢
Cost of labor per post card or letter	¢

Estimated No-Show Rate Using Tavoca %

Based on our estimates...

Your monthly revenue would increase by based on fewer No-Shows

* Setup fees include up to 10 departments/locations. For larger organizations please request a quote.
Foreign language setup fees may vary. Request a quote.
The data interface fee of $100 is for a one-way upload to Tavoca. More advanced interfaces have additional fees.

Appointment Messaging